The Power of the 3 C's: Communication builds Connection and Community!
Are we falling short when it comes to Maintenance for Residents
Over the last several years, our industry has become aware of the prospect expectations when it comes to the leasing experience. We have heard loud and clear their desire for flexibility, exceptional user technology experience and access at their fingertips to a subject expert when it comes to having questions. Not only have we become aware, but many Management Companies are realizing they must take action and implement new technology to meet the prospects expectations is necessary, to which many have already implemented technology.
Without the Right Communication, Maintenance Will Suffer
Most people think communication is about what they are saying, however exceptional communication isn’t about what you said, it is about what the other person heard. Every single individual involved in a maintenance request should know what is happening at every step in the process and can get engaged if they need to. Should the resident call to ask what the status of their request, no matter who picks up the phone, that employee should know.
High Tech and Higher Maintenance: The Evolution of Maintenance
April 22, 2019, 1,418 days ago I published a blog called High Tech and Higher Touch: The Evolution of Leasing. Much as happened in the last 1,418 days. We have had the world shut down, human interaction has changed, expectations of consumer habits have evolved, but one thing has stayed the same: the need for exceptional customer experience.